FULLSPIKE.COM EMAIL/PRIVACY POLICY
Last Updated: December 02, 2010
We ask that you please take a moment to review our Privacy Policy. FullSpike understands the importance of your privacy and the importance of safeguarding your personally identifiable information. We will never release or sale information such as your name, home-phone number, cell-phone number, e-mail address, mailing address and/or credit card information. (We will not accept information from persons under the age of 18 or 21 where law prohibits.)
MAKING A PURCHASE
- When you make a purchase from FullSpike.com, we collect your name, shipping address, billing address, telephone (home or cell) number and email address. This information is gathered via the website order page after you have decided you would like to purchase a product from FullSpike.
- FullSpike absolutely does not collect or store you credit card information.
- Non-personal information may be collected by standard operation of FullSpike Servers, such as the type of Internet browser being used, IP address and/or referral website address.
Your order will be shipped discreetly in a plain package with a shipping label from FullSpike Labs. There are no images or writing on the package that identifies its contents.
Customer Support and Order Tracking are provided by FullSpike. If you have any questions or comments, direct them to customersupport@fullspike.com.
- We will not provide your email address to third parties. We will not send spam to your email account.
- We are not responsible for any spam that goes into your email account.
- If you have subscribed to the FullSpike newsletter you may receive emails concerning FullSpike products, such as special deals, new releases and/or other product information.
- If at any time you wish to stop receiving our FullSpike newsletter you may do so at any time. Simply click the “Unsubscribe” link at the bottom of the email. No questions will be asked. You may re-subscribe at anytime.
EXPLAINING COOKIES
FullSpike only uses cookies to provide you with a more streamlined experience. Cookies are also used to authorize certain Website features. For example: if you’re a subscriber, extra features will be accessible to you. Cookies are used to track and understand Website traffic patterns, so that we can make improvements that help you. Personally identifiable information that may be in a cookie is treated with the acute privacy-policy of any other personally identifiable items of information.
SPECIFIC USE OF YOUR INFORMATION THROUGH SHIPPING PROCESS
We only provide your name and address to a third party fulfillment center (shipping company) in order for them to ship your order to you. They may communicate with you regarding your account information and/or any customer service issues and concerns, including sending you a confirmation e-mail to confirm your order. According to the shipping company’s policies, they may respond to your communications such as issues or concerns, or ask for your participation in customer service satisfaction surveys, reset your password upon request by you the customer, provide you with newsletters, updates or promotions and/or special offers. We are not liable for any damages or losses during the shipping process.
HOW TO UPDATE YOUR INFORMATION
If you have any information changes you can update your information with FullSpike by contacting us via email, telephone or postal mail.
FULLSPIKE PRIVACY POLICY UPDATES
We may update our Privacy Policy on occasion. These changes can be due to a number of things, including customer support, laws and other legislation, corporate initiatives. If there are any major changes in how we handle your personally identifiable information we will promptly notify you by placing a notice on our Website. If you are a subscriber to our email service, you may also receive notification via your inbox. These changes will immediately be reflected on our Privacy Policy page.
